Returns & Exchanges

At Harvey Norman Photo Centre, we strive for perfection in every print, but if your custom home decor or photo product arrives damaged or defective, we are committed to making it right. Please contact our support team within 14 days of delivery to initiate an exchange or refund for any manufacturing faults.

Return Process

• 1.
  Contact Customer Support

  Email our support team with your order number and a brief explanation of the issue regarding your photo product.

• 2.
  Provide Photographic Evidence

  Attach clear photos of the damaged item and the packaging to help our quality control team assess the claim.

• 3.
  Review and Approval

  Our team will review your request within 2-3 business days and provide instructions for a replacement or return if applicable.

• 4.
  Resolution Delivery

  Once approved, we will prioritize a reprint of your order at no extra cost or issue a refund to your original payment method.